Service Creates Value, Profession Wins Future--Xiangjiang Technical Service Sets Sail with "Heart"
Release time:
2020-11-28 16:29
Source:
The most widely circulated saying in the coatings industry is "30% coating, 70% construction", which fully illustrates the inseparable relationship between coatings and coatings. Today, as the products of leading companies in the industry are becoming increasingly homogeneous, how to achieve systematic product construction and application guarantees and create all-round, high-quality technical service levels is a challenge that all coatings people have been facing. Today, on the occasion of the 70th anniversary of the establishment of Xiangjiang Paint, Xiangjiang Technology, a wholly-owned subsidiary of Xiangjiang Paint, has taken the lead in launching a new technical service tenet - "Profit-service creates value".
"Profit-service creates value" includes six major service elements, namely: Professional, Responsible, Objective, Faster, Impassioned, and Teamwork. Combining the initials into "Profit" means "profit and value". The Xiangjiang technical service team hopes to create additional value for the company and customers through professional, responsible, objective, fast, enthusiastic and collaborative services. Achieve a win-win situation!
Under this service purpose, the company has made bold innovations and formed technical service principles that are comparable to leading European and American companies and have Xiangjiang characteristics: standardization, specialization, and customization.
"Standardization" means unifying the input and transmission of information, and establishing a complete set of service standards from pre-sales, sales to after-sales. At the same time, technical service personnel are required to wear standardized protective equipment during on-site service, and standard actions such as business etiquette of technical service personnel are gradually improved.
"Professionalization" is the work guide that the company has always pursued. In actual work, the company will be equipped with a full set of high-standard instruments and equipment to communicate with customers in an all-round way using data and facts; the company will implement on-site problem action cards and formulate and improve a full set of processes for problem reporting, processing and closure; at the same time, the company will also implement " The "risk-free start-up" process ensures that the entire project process from early project approval to launch to successful implementation is controllable and risk-free.
Based on the differentiated needs of customers, the company also launched "customized" services. The specific service content is decomposed into more than 30 sub-modules in 4 categories and combined according to the needs of different customers to achieve an exclusive customized service model that is truly close to each customer.
Behind the standardized, professional and customized services is the professional spirit of Xiangjiang people who dare to innovate and dare to be the first. We firmly believe that Xiangjiang’s technical service team will continue to gain respect from customers and market recognition through superb technology and sincere services, adding luster to Xiangjiang’s 70-year glorious history!
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