The most widely circulated phrase in the coating industry is "three-point coating, seven-point construction", which fully shows the inseparability between coating and painting. Today, when the products of leading enterprises in the industry are becoming more and more homogenized, how to achieve a systematic product construction and application guarantee and create a comprehensive and high-quality technical service level is a challenge that all paint people have been facing. Today, on the occasion of the 70th anniversary of the establishment of Xiangjiang Paints, Xiangjiang Technology, a wholly-owned subsidiary of Xiangjiang Paints, took the lead in launching a new technical service tenet - "Profit-Service creates value".

"Profit-service creates value" includes six service elements, namely: Professional (professional), Responsible (responsibility), Objective (objective), Faster (swift), Impassioned (passioned), and Teamwork (collaboration). Combining the initials into "Profit", which means "profit and value", the Xiangjiang technical service team hopes to create additional value for the company and customers through professional, responsible, objective, prompt, enthusiastic and collaborative services. Achieve a win-win situation!

Under such a service tenet, the company has carried out bold innovations, and has formed a technical service principle that is comparable to leading European and American enterprises and has the characteristics of Xiangjiang: standardization, specialization and customization.

"Standardization" means unifying the input and transmission of information, and establishing a complete set of service standards from pre-sale, mid-sale to after-sale. At the same time, during the on-site service period, technical service personnel are required to wear standardized protective equipment, and standard actions such as business etiquette for technical service personnel are gradually improved.

"Specialization" is the work guide that the company has been pursuing. In actual work, the company will be equipped with a full set of high-standard equipment, and use data and facts to communicate with customers in an all-round way; the company will implement on-site problem action cards, and formulate and improve a complete set of procedures for problem reporting, handling and closing; "Risk-Free Startup" process ensures that the entire process of the project from initial project establishment to start-up to successful implementation is controllable and risk-free.

Based on the differentiated needs of customers, the company has also launched "customized" services. The specific service content is decomposed into more than 30 sub-modules in 4 categories, and combined according to the needs of different customers, to achieve an exclusive customized service model that is truly close to each customer.

Behind the standardized, specialized and customized services, is the dedication of Xiangjiang people who are brave to innovate and dare to be the first. We firmly believe that the Xiangjiang technical service team will continue to gain customer respect and market recognition through superb technology and sincere service, adding brilliance to Xiangjiang's 70-year glorious history!